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Knowledge base
General (1)
Getting Started (3)
How to use the Help desk portal
How to request help/contact support
Policies, procedures and guidelines
Accounts and Access (3)
Managing your accounts (4)
Change or reset your password
Request a new user account
How to create a Google Account using your work email address
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Multi Factor Authentication (2)
Setup multi-factor authentication
Not getting a notification on your authenticator app?
Misc. (2)
Data Retention and Retrieval process
Take action on admin consent requests
Applications and Web Services (7)
PDF (3)
How can I edit PDF files?
How to sign/initial multiple pages in a pdf file
How to sign a PDF with Adobe Reader
Microsoft Office, Teams and OneDrive (12)
Getting started with Microsoft Teams
OneDrive - How to Share files externally
Outlook for Android - Remove an e-mail account
View all 12
Requesting and installing software (4)
How to install an application with AdminByRequest
How to install the Company Portal app
Using Company Portal
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Windows 10 (4)
How to clear the Windows credential manager
How to run CheckDisk
How to change a drive letter to U:
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Misc. (4)
Viewing 2D and 3D design (CAD) files
How to register BlueBeam Revu
How to run AGM-Stick
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Intero Software (1)
TubeProcessor - Application buttons not visible
Remote desktop (1)
How to Install Remote Desktop
Security (1)
Email and Phishing (2)
Reporting spam, phishing and other unsolicited email
Add the Report Phishing button to the Outlook ribbon
Internet and Network (4)
Wireless (Wi-Fi) (1)
Connecting to Intero Integrity's Wireless Networks
VPN (1)
How to establish a VPN connection (Azure VPN Client)
Printing and Scanning (1)
Kyocera Multifunction Printers - Secure Printing
Network Drives (3)
(Re)connecting network drives
How to connect to the Intero Archive Storage
How to access the Q drive via Storage Explorer
Misc. (2)
BIOS and Firmware (2)
How to update the system BIOS (HP)
How to enable Secure Boot (HP)
Common issues and solutions (1)
How to Unlock the Touchpad on an HP Laptop
Mobile Devices (1)
Network Provider Settings (1)
Vodafone carrier settings (The Netherlands)